Introduction At Dency AI, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services. By accessing or using Dency AI, you consent to the practices described in this Privacy Policy.
Information We Collect We collect limited personal information necessary to provide our Services:
Account Information: Name, email address, business name, payment information, and login credentials.
Customer Content: Content you upload or submit to train your AI coaching assistant (e.g., training programs, courses, client intake forms).
Usage Data: Information about how you and your clients interact with our platform, including system logs, access times, and feature usage.
Support Communications: Any communications or messages you send to us for support or service inquiries.
How We Use Information We use collected information to:
Deliver, operate, and improve our Services
Customize your AI coaching assistant based on your content
Provide customer support and respond to inquiries
Process payments and manage subscriptions
Ensure platform security and integrity
Comply with legal obligations
No Sale of Personal Information Dency AI does not sell, rent, or trade your personal information to third parties. We do not allow third-party advertising or marketing access to customer data.
How We Share Information We may share information only when necessary to operate the platform:
Service Providers: Trusted vendors who help us operate the platform (e.g., hosting, payment processing, customer support). These vendors are contractually obligated to protect your data.
Legal Requirements: If required by law or in response to valid legal process.
Business Transfers: In connection with a merger, sale, or acquisition of the company (only with proper safeguards).
Data Security We take strong technical and organizational measures to protect your data:
Encryption in transit (SSL/TLS) and at rest
Secure hosting environments (AWS)
Role-based access controls
Regular monitoring and security reviews
While we take every reasonable measure to secure your data, no system is 100% secure. You use the Services at your own risk.
Customer Responsibility for Uploaded Content As a customer, you control the content you upload to train your AI assistant. You are solely responsible for the accuracy, legality, and compliance of your submitted content. Dency AI does not review or verify the quality or accuracy of any customer-provided content.
AI Output Disclaimer Our AI system generates responses based on the content provided and trained into the system. Because AI may not always produce accurate or complete answers:
You and your clients use AI-generated responses at your own discretion and risk.
Dency AI disclaims all liability for decisions made based on AI outputs.
Data Retention We retain customer data as long as necessary to provide Services and comply with legal obligations. You may request deletion of your account data at any time by contacting us.
International Users If you access our Services from outside the United States, you consent to the processing and transfer of your information to the United States, where data protection laws may differ.
Your Rights (GDPR & CCPA Aligned) You may have rights to:
Children's PrivacyDency AI services are not intended for children under the age of 18. We do not knowingly collect personal information from minors.
Changes to this Policy We may update this Privacy Policy periodically. We encourage you to review it regularly. Continued use of the Services after updates constitutes acceptance of changes.
Contact Us For any questions about this Privacy Policy, please contact: Dency AI
